Privacy Policy

Rooter Express, LLC

Effective Date: January 1, 2026

Contact: inforooterexpress@gmail.com

Phone: (864) 727-1789

Website: https://rooterexpsc.com/

Rooter Express ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, requesting our services, communicating with our team, or otherwise interacting with us.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Rooter Express does not share, sell, rent, or disclose customer text messaging opt-in information, including mobile phone numbers and consent records, with affiliates or third parties for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent records are kept confidential. Such information may be shared only with service providers, messaging platforms, carriers, or other vendors when necessary to operate and deliver the text messaging services you have requested.

1. Information We Collect

Depending on how you interact with Rooter Express, we may collect the following categories of information:

Personal Information

This may include:

Name
Email address
Phone number
Service or property address
Information you provide when requesting an estimate or scheduling a service
Payment or financing-related information when you request or use those services
Information submitted through our website forms
SMS, email, and other communication preferences
Records of your consent or opt-in to receive communications
Service Information

We may collect information related to the services you request or receive, including:

Septic tank cleaning, pumping, repair, or installation requests
Drain field installation, replacement, or remediation information
Pump and panel service information
Plumbing or related service requests
Appointment details
Service history
Customer inquiries, feedback, and communications

Non-Personal Information

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Website pages visited
Website usage patterns
Referral information
Cookies and similar technologies
Analytics information

2. How We Use Your Information

We may use the information we collect to:

Schedule and provide septic, sewage, plumbing, and related services
Respond to service inquiries and requests
Provide estimates and consultations
Process payments or facilitate requested financing services
Communicate with you regarding appointments, service requests, and customer support
Send service-related notifications and updates
Send marketing or promotional communications when you have provided the appropriate consent
Maintain service records, including information relevant to warranties and future maintenance
Improve our services, website, and customer experience
Understand website traffic and usage
Maintain and manage communication preferences and consent records
Protect our website, customers, and business against fraud, unauthorized activity, or security threats
Comply with applicable legal and regulatory requirements

3. SMS Messaging & Consent

Text Message Program

If you choose to opt in to receive SMS messages from Rooter Express, you may receive text messages related to the services you have requested, including appointment reminders, service updates, emergency dispatch communications, customer support, and other important service-related notifications.

If you separately opt in to marketing communications, you may also receive promotional messages such as service promotions, special offers, discounts, and updates about Rooter Express services.

Opt-In & Consent

You will receive SMS messages only after providing the applicable consent.

Marketing and non-marketing/service-related messaging consent may be collected separately.

We maintain records of SMS consent, including applicable timestamps and the method through which consent was provided.

Consent to receive marketing messages is not a condition of purchasing goods or services.

We use your mobile number for the messaging purposes for which you provided consent.

Opt-Out

You may stop receiving SMS messages at any time by replying STOP to a message from Rooter Express.

After receiving an opt-out request, we will process the request and stop sending applicable SMS messages, except where a message is necessary to confirm or process your request or where otherwise permitted or required by law.

You may opt back in by providing consent again through an available Rooter Express opt-in method.

Help

For assistance with SMS messaging, reply HELP to a Rooter Express text message or contact us at:

Email: inforooterexpress@gmail.com

Phone: (864) 727-1789

Message Frequency and Charges

Message frequency varies depending on your interactions with Rooter Express and the type of messaging for which you have provided consent.

Message and data rates may apply depending on your mobile carrier and wireless plan.

SMS Data Protection

Rooter Express does not sell, rent, or share mobile information, including SMS opt-in information and consent records, with third parties or affiliates for marketing or promotional purposes.

SMS opt-in data and consent information may be disclosed to messaging service providers, carriers, technology providers, or subcontractors only when reasonably necessary to provide, operate, maintain, or support the text messaging services.

All other categories of use and information sharing exclude SMS originator opt-in data and consent records.

Rooter Express keeps such information confidential and implements reasonable measures to protect it.

4. Information Sharing & Disclosure

Rooter Express does not sell, rent, or trade your personal information.

We may share information in the following circumstances:

Service Providers

We may share information with trusted service providers that assist us with business operations, such as:

Payment processing
Financing services when requested
Appointment scheduling
Website hosting and technology services
Analytics
Customer communication
SMS and messaging delivery
Customer support
Business administration

These providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect the information they receive.

Legal Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to a valid legal request, subpoena, court order, or other legal process
Protect the rights, property, or safety of Rooter Express, our customers, employees, or others
Investigate fraud, security issues, or unauthorized activity
Business Transfers

If Rooter Express is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate protections.

SMS OPT-IN INFORMATION: The above categories do not permit the sharing of text messaging originator opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes. Such information is not shared for those purposes.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include:

Secure access controls
Authentication procedures
Protection of sensitive information in transit where appropriate
Regular system and security updates
Restricted access to personal information
Appropriate employee and service-provider safeguards
Backup and recovery procedures

However, no method of transmitting information over the Internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support analytics.

We may use these technologies to:

Analyze website traffic
Understand how visitors interact with our website
Improve website functionality
Remember preferences
Measure the effectiveness of our website and services

Our website may use analytics services, such as Google Analytics, to help us understand website traffic and visitor behavior.

You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

7. Your Rights & Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information we maintain about you
Request correction or updating of inaccurate information
Request deletion of certain personal information
Ask how your information is collected or used
Withdraw consent for future communications
Opt out of marketing emails by using the unsubscribe option provided in those emails
Opt out of SMS messages by replying STOP
Request information regarding your communication preferences and consent records

To exercise applicable privacy rights or ask questions about your information, contact us using the information provided in Section 11.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

These third parties may have their own privacy policies and terms governing their collection and use of information. Rooter Express is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

9. Accessibility

Rooter Express is committed to providing an accessible website and aims to meet WCAG 2.1 Level AA accessibility standards.

If you experience an accessibility barrier while using our website, please contact us so we can work to assist you.

Accessibility Contact:

Phone: (864) 727-1789

Email: inforooterexpress@gmail.com

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy. The most current version will be made available on our website.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

11. Contact Us

If you have questions about this Privacy Policy, our information practices, or how your personal information is handled, please contact us: