Terms and Conditions
Effective Date: April 23, 2026
Company: Rooter Express
Service Area: Anderson, SC and the surrounding Upstate region
Governing Law: State of South Carolina
Rooter Express, LLC ("Rooter Express," "Company," "we," "us," or "our") is committed to conducting its business responsibly and providing septic, sewage, plumbing, and related services in accordance with applicable requirements. This Legal Compliance document summarizes our standards for professional services, customer communications, privacy, text messaging, website accessibility, and related business practices.
1. Professional Services & Estimates
Rooter Express provides residential and commercial septic, sewage, plumbing, and related services, including:
- Septic tank cleaning and pumping
- Septic repair and installation
- Drain field installation, replacement, and remediation
- Septic pump and panel services
- Plumbing and related services
- Preliminary Estimates
Pricing provided by phone, email, website forms, or other preliminary communications is intended as an estimate and is not necessarily a final or binding price.
On-Site Evaluation
Final pricing and scope of work may depend on an on-site inspection or evaluation. Conditions that may affect the work or pricing can include:
- Excessive tank depth
- Unmarked or inaccessible tank lids
- Structural damage
- Unexpected system conditions
- Difficult excavation or property access
- Drain field conditions
- Utility or equipment-related issues
- Other conditions that cannot reasonably be identified before an on-site evaluation
Rooter Express will communicate material changes to the expected scope or pricing when reasonably practicable.
2. Workmanship & Service Standards
Rooter Express strives to provide professional workmanship for the services it performs.
Any workmanship or installation guarantee offered by Rooter Express applies according to the terms applicable to the specific service. Such coverage does not extend to problems caused by improper system use, prohibited materials, pre-existing conditions, inadequate maintenance, drain field saturation, or other circumstances outside the workmanship or installation performed by Rooter Express.
Specific written service agreements, estimates, invoices, or other service documents may contain additional terms.
3. Licensing, Regulations & Permitting
Rooter Express is a family-owned business serving Anderson, South Carolina, and the surrounding Upstate region.
Where applicable, Rooter Express performs septic, sewage, plumbing, and related services in accordance with applicable South Carolina laws, regulations, permitting requirements, and local requirements.
Requirements may vary depending on the property, municipality, system, project type, and requested service.
Customers are responsible for providing accurate property and service information and disclosing known conditions that may affect the requested work.
4. Scheduling, Access & Environmental Conditions
Rooter Express makes reasonable efforts to provide timely service and keep customers informed of significant scheduling changes.
Service timing may be affected by circumstances beyond our reasonable control, including:
- Heavy rain
- Flooding or saturated ground conditions
- Unsafe excavation or working conditions
- Severe weather
- Traffic
- Emergency service demand
- Difficulty locating or accessing a septic tank or system component
- Unmarked or inaccessible tank lids
- Landscaping or other physical obstructions
- Equipment or utility issues
- Other conditions that make service unsafe or impractical
Estimated arrival times are not guaranteed unless expressly agreed to in writing.
5. Customer Privacy & Information Protection
Rooter Express respects customer privacy and handles personal information in accordance with its Privacy Policy, available at https://rooterexpsc.com/privacy-policy/.
Information may be collected when customers:
- Request an estimate
- Schedule or receive services
- Submit website forms
- Contact Rooter Express
- Make payments or use financing services
- Communicate preferences or provide consent
- Use the Rooter Express website
Rooter Express does not sell or rent personal information.
Information may be shared with service providers when reasonably necessary to operate the business and provide requested services. These providers may support payment processing, financing, scheduling, website technology, analytics, customer communications, text messaging, and other business functions.
Additional protections apply to SMS opt-in information and consent records as described below and in the Privacy Policy.
6. SMS Messaging Compliance
Rooter Express may provide text messaging services to customers who expressly opt in through an applicable website form, scheduling process, service request, or other designated communication channel.
SMS consent is obtained through a clear affirmative action, such as selecting an applicable SMS consent checkbox or otherwise expressly opting in through a designated communication channel. Consent is not inferred from silence, continued use of the website, or the purchase of goods or services.
Depending on the type of consent provided, messages may include:
- Appointment confirmations and reminders
- Scheduling or rescheduling updates
- Technician and service notifications
- Customer support communications
- Dispatch or service updates
- Service follow-ups
- Maintenance reminders
- Customer satisfaction communications
- Marketing or promotional messages when applicable marketing consent has been provided
Service-related SMS consent and marketing SMS consent are collected separately where both types of messaging are offered. A customer may consent to service-related messages without consenting to marketing or promotional messages. Marketing consent is optional and is not a condition of purchasing goods or services.
SMS Opt-Out & Support
Where a website form offers both service-related and marketing text messages, the applicable form will provide separate consent options for each type of messaging. Customers will not be required to agree to marketing SMS messages in order to request an estimate, schedule service, or purchase services.
Customers may reply STOP to cancel applicable text messages.
Customers may reply HELP for assistance or contact Rooter Express directly:
Email: inforooterexpress@gmail.com
Phone: (864) 416-2096
Message and data rates may apply. Message frequency varies according to customer interactions and the type of messaging consent provided.
Customers must be at least 18 years old to participate in the Rooter Express SMS messaging program.
SMS Data Protection
Rooter Express does not sell, rent, or share SMS opt-in information, including mobile phone numbers and consent records, with third parties or affiliates for their own marketing or promotional purposes.
SMS opt-in information may be provided to messaging service providers, wireless carriers, technology providers, or subcontractors only when reasonably necessary to provide, operate, maintain, or support the text messaging service.
7. Website Information & Customer Responsibility
Information published on the Rooter Express website is provided for general educational and informational purposes.
Website content regarding septic systems, maintenance, pumping, drain fields, plumbing, repairs, and related services is not a substitute for a professional inspection, diagnosis, or on-site evaluation.
Customers should not rely solely on website information to diagnose or repair a septic, sewage, plumbing, or drainage problem.
Rooter Express is not responsible for damage or loss resulting from DIY repairs, maintenance, or other work performed based solely on information obtained from the website.
8. Website Accessibility
Rooter Express seeks to make its website and digital information accessible to visitors and supports accessibility practices consistent with applicable standards, including WCAG 2.1 AA principles where reasonably applicable.
If you experience difficulty accessing website content or require assistance, please contact us:
Phone: (864) 416-2096
Email: inforooterexpress@gmail.com
9. Online Payments & Third-Party Services
Certain services may involve third-party payment processors, financing providers, scheduling platforms, messaging providers, analytics services, or other technology services.
When customers use a third-party platform, that provider's own terms, privacy policy, and other applicable policies may also apply.
Rooter Express does not control the independent policies, practices, availability, or security of third-party platforms.
10. Legal & Regulatory Updates
Rooter Express may update this Legal Compliance information when our services, business practices, technology, or applicable legal or regulatory requirements change.
The current version will identify its applicable effective date.
This document should be read together with the Rooter Express Terms of Service and Privacy Policy, which contain additional provisions concerning website use, services, privacy, text messaging, liability, and other legal matters.
Privacy Policy: https://rooterexpsc.com/privacy-policy/
11. Contact Us
If you have questions regarding Rooter Express's legal compliance practices, services, website, privacy practices, or text messaging program, please contact us:
Rooter Express, LLC
Phone: (864) 416-2096
Email: inforooterexpress@gmail.com
Website: Rooter Express website
Effective Date: April 23, 2026